Shipping & Delivery

When will my order be shipped?

Orders are typically processed within a certain number of business days. Once your order has shipped, we will send you an email with tracking information.

What if my package is delayed or missing?

First, check the tracking link provided in your shipping confirmation. Then contact the shipping carrier, as delays may occur during transit.

If you are unable to resolve the issue, please contact us.

Refunds

How are refunds processed?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Press & Media Access

How do journalists request press access or credentials?

Please contact us with your publication details and intended use. Once reviewed, we will notify you of approval or next steps.

Corrections & Updates

How are corrections handled?

If a correction is required, please notify us as soon as possible. Once reviewed, we will confirm the correction or provide updated material.

Approved corrections will be communicated by email.